Accessibility at Gardeners Covent Garden

Welcome to our accessibility statement for Gardeners Covent Garden. This page explains how our Covent Garden gardeners shop and services aim to be inclusive, approachable and easy to use. We are committed to providing an experience that supports people with a broad range of access needs, whether visiting our physical location in Covent Garden or engaging with our services. Accessibility is central to how we design spaces and communications.

We follow recognised standards to make sure our information and spaces meet expected levels of accessibility. Our approach covers physical access in the Gardeners Covent Garden area and digital content designed to be usable by as many people as possible. We strive for clarity, simplicity and respect for user preferences, ensuring signage, pathways and displays are clear and well lit for customers with visual and mobility needs.

Our digital presence for Gardeners in Covent Garden is developed in line with WCAG 2.1 AA guidelines. We actively test key pages and content to ensure compatibility with assistive technologies such as screen readers and voice-over tools. This helps people who rely on spoken feedback or alternative input to understand product details, service options and important notices.

We support multiple modes of use so that all visitors and customers can interact with us. This includes keyboard navigation across menus and interactive elements, logical focus order, and visible focus indicators for people who do not use a mouse. Keyboard access is tested for core tasks like finding plant care information, checking availability and reading accessibility resources.

Screen-reader support is a key part of our accessibility work. We provide semantic structure, descriptive headings and alternative text for images where appropriate to help people using assistive technology. Our team uses clear labels and roles so that screen readers can present content in a meaningful order. We avoid relying solely on visuals to convey essential information.

To make physical visits easier, our Covent Garden gardeners location is equipped with clear routes, step-free access where possible, and helpful on-site signage. Staff are briefed to assist visitors politely and effectively. We are continually reviewing layouts and services to reduce barriers and improve wayfinding for customers with mobility or sensory needs.

We publish accessibility updates and test results in an accessible format and maintain an ongoing programme of improvements. Key commitments include:

• WCAG 2.1 AA compliance for core digital pages and published statements;
• Screen-reader compatibility and improved semantic markup;
• Robust keyboard navigation for forms, menus and interactive features;
• Clear physical access measures at our Covent Garden premises and retail points.

If you experience any difficulty accessing content or services provided by Gardeners Covent Garden, please let us know so we can help and improve. For accessibility requests and reasonable adjustments, contact our accessibility team using the contact routes provided by the organisation or speak with a member of staff during your visit. We will respond and work to find an effective solution or alternative format without delay.

We review this accessibility statement regularly and when changes are made to the way we deliver services or present information. Our aim is continuous improvement: we document updates, monitor compliance and prioritise fixes that remove barriers for people across a wide range of needs. Thank you for taking the time to read about the accessibility commitments of Covent Garden gardeners and the Gardeners Covent Garden team.